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Job/Position DescriptionSystems Analyst V-This is a hybrid position located in Austin with in-office flexibility 2-3 days per week. It is eligible to telework up to 60% of their time, consistent with HHS telework policies.The Systems Analyst V serves in the daily operations and activities of the CSS (Customer Service and Support) team including the Managed Document Output (MDO) Coordinator and reports to the Information Technology Director of Customer Service (ITCSS). The position performs advanced (senior level) computer systems analysis work. They are the liaison between the ITCSS teams, MDO Contract Administrator, MDO vendor and end users. Work involves coordinating the planning, and analysis of the user requirements, procedures, and problems to improve existing and future computer hardware, peripheral, and MDO functionality. Responsible for monitoring, coordinating, and improving the deployments of device hardware, peripherals, and Move/Add/Change process for MDO deployment. Responsible for reviewing MDO auditing reports to ensure HHS IT Security standards and controls are being met. May plan, assign and/or supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgement. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Work outside of regular hours may be required. Travel to other work locations may be requiredEssential Job FunctionsOversees the day-to-day activities, provides direction and organization for the team. Manages the administrative operations involved in CSS hardware/software support and the MDO Move/Add/Change process. Oversees the design and implementation of new or revised procedures and methods that effectively meet agency MDO needs. Responsible for reviewing MDO auditing reports to ensure HHS IT Security requirements are being met and coordinate with vendor to ensure that any changes in security requirements are addressed in a timely fashion. Reviews and/or reconciles MDO usage reports, device inventory specifications, device configurations and all associated invoicing to ensure accuracy and resolves all discrepancies with vendor. Reports all failures in vendor performance and vendor failure to meet agreed upon Service Level Agreements (SLAs) to ITCSS management and MDO Contract Administrator. Assist in testing scenarios for different applications develop technical documentation and training. (30%)Coordinates the projects, planning, design, development, implementation, support, and maintenance of information technology computer refresh and MDO devices on the network. Designs, implements, and maintains device deployment and MDO policies by establishing standards and procedures. Develops schedules, priorities, standards, and evaluation of standard for achieving short-term and long-term projects and goals. (15%)Works with IT teams to confirm adequate space for all refresh activities (from initial prepping to final DOD wipe/surplus). Assists in working with all key stake holders in identifying and resolution of any issues related to refresh activities. Collaborates with Hardware Asset Management team, statewide IT Managers, State Supported Living Centers, and CSS Directors to create plans, schedule and work through exceptions as required by program areas and executive management. Works with SEAT management regarding any re-direction of shipments as needed. Worked closely with ITMs requiring assistance https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=621817 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.