Job Information
TEKsystems Front Desk Receptionist in Austin, Texas
Description:
Duties Include:
Assisting Walk-In Patients
Answering incoming calls from patients or providers with upcoming orders
Order status updates
Using online patient ordering forums and our patient database
Electronic faxing
Communication with Doctor`s offices and hospitals learning about all durable medical equipment
Full Job Duties List:
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate -
the referral process.
Meet quality assurance requirements and other key performance metrics
Facilitate resolution on customer complaints and problem solving
Pays attention to detail and has great organizational skills
Actively listens to patients and handle stressful situations with compassion and empathy
Flexible with the actual work and the hours of operation
Skills:
Front desk, Administration, Data entry, Administrative support, Microsoft office, Medical, Front desk administrative, Health care, patient scheduling, Customer service, order desk, receptionist customer service, clerical
Top Skills Details:
Front desk,Administration,Data entry,Administrative support,Microsoft office,Medical,Front desk administrative,Health care,patient scheduling,Customer service
Additional Skills & Qualifications:
BVA:
Experience within Brighttree software
DME(Durable Medical Equipment) experience
Bilingual
Experience Level:
Entry Level
send resume' to kvanduren @teksystems.com
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.