Job Information
Kelly Services Customer Support Account Representative, in Austin, Texas
Customer Support Account Representative, Austin, Texas 78727 (HYBRID- Tue-Thur)
Length: 06/10/2024-01/10/2025
Type: Contract W2
Pay Rate: $negotiable/hr. (W2)
Schedule: Standard
Interview Process: Virtual or Onsite
Job Summary:
The Sales Support Operations team is looking for a dynamic and motivated candidate for the role of Customer Support Account Representative. The position has a wide range of responsibilities focused on partnering with CSAMs on Account Management with a focus on execution. This role requires an ambitious self-starter with a strong work ethic, solid analytic capability, strong leadership skills and excellent communication and collaboration skills. It will involve a close partnership with CSAMs as well as other internal departments and Channel reseller partners directly. They will also identify and lead process/system improvement opportunities inside Reseller Operations.
Key Qualifications:
A successful candidate will have 1-3 years of Operations experience
Build and maintain effective working relationships with CSAMs, Channel reseller Partners, and internal departments
Attend regular calls and account reviews with Reseller Partners
Manage execution of the Order Flow Process with Resellers partners, from Order Booking through Delivery, to ensure optimal customer service levels are attained
Own post bill, backend business health metrics and KPI’s
Prioritizes workload, managing multiple and often competing tasks, and meets deadlines for a variety of deliverables
Identify and implement process improvement opportunities within Reseller Operations
Ability to think strategically and execute tactically, and persistent attention to detail
Ability to use data and analysis to make decisions and influence others
Ability to operate in a fast-paced environment quickly and effectively shifts gears to meet changing business requirements, and ability to rapidly understand complex business process
Expert with SAP and Excel, with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
Ability to think outside the box and influence with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations
Excellent verbal and written communicator, with the ability to tailor the communications to the relevant audience
Detail-oriented and self-motivated; able to function effectively when working independently or in a team
Ability to maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
Excellent presentation skills
Ability to represent company externally at customer forums with professionalism
Description:
The position requires excellent understanding of the order cycle & execution process, within a dynamic and fast-moving environment. The individual will be responsible for ongoing backlog management and process improvement in partnership with the CSAM. On a day-to-day basis, the role requires collaboration with internal groups such as Supply Demand Execution, Logistics, Account Receivable, and Customer Support Account Managers in the execution, delivery, and payment of product. Present key data, metrics and execution plan to Management and partners.
Education:
- Bachelor degree in Business, Mathematics or Engineering or equivalent experience in Operations/Supply Chain a plus.
Apply Today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.