Job Information
TEKsystems Customer Care Advocate (Remote - Texas) in AUSTIN, Texas
Description:
Responsible for taking care of members through calls & emails, will process open enrollment, talk about their consumer driven products, help with COBRA enrollment payment questions, reset passwords on websites, help complete wellness exam on company website, and answer general benefit questions.
GENERAL DESCRIPTION: The CCS I is an entry level position in Customer Care. The CCS I is a customer centric individual who is responsible for creating a positive and memorable experience for the caller ultimately creating Raving Fans. The CCS I works within a team but also works independently. This individual will demonstrate our core values of Integrity, Public Service, Promoting Wellness, Simplicity and Operational Excellence. Works under moderate supervision.
EXAMPLES OF WORK PERFORMED:
• Answers inbound phone calls from members and providers
• Completes insurance benefit and eligibility verification with both members and providers
• Provides claim status and information
• Promotes the use of TML Health website and online tools to members and providers
• Completes Accident/Injury questionnaires, check tracers and other insurance forms
• Communicates complex claim issues and properly escalates calls
• Updates mailing addresses, phone numbers and email addresses for members
• Resets passwords for membership as needed
Top Skills Details:
Member Services, Customer Care, MS Word, Windows, MS Excel, Customer Service, Healthcare, Medical, Benefits, Typing,Customer support,Customer service call center
Additional Skills & Qualifications:
*Must have 6+ months of Healthcare and Call Center experience.
*Must have strong Computer Skills and Type (40 WPM)
*Minimum HS Diploma.
*Must sit in TX
REQUIRED INTERNET CAPABILITIES:
-200 mbps Download & 25 mbps upload
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.