Think Beyond The Label Jobs

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00048829 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

Open to current CPA employees only. Applications must be filed at https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00048829tz=GMT-5%3A00tzname=America%2FChicago Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you! Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollers Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptrollers office serves virtually every citizen in the state. As Texas chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government. Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance. Clickhereto see an inside look at the Texas Comptrollers office General description The mission of Taxpayer Services is to provide exceptional customer service by providing accurate, consistent, and timely tax information to taxpayers, tax professionals, state officials and Texas citizens. Taxpayer Services strives to efficiently and effectively provide clear and accurate, consistent, and timely tax information relating to current tax laws, policies, procedures, and processes. Therefore, improving voluntary compliance with tax laws to taxpayers, tax professionals, state officials and Texas citizens. Taxpayer Services performs account maintenance on taxpayer accounts and assists taxpayers with filing and payment of returns in Webfile and assist customers with resetting passwords. Our objectives promote fairness, understanding and good relations with the taxpayer population. To ensure our service is effective, consistent, accurate and timely, the division gathers necessary feedback. This position will supervise one of the Taxpayer Services Teams. We are looking for someone that has the ability to manage and mentor staff, and has an extensive knowledge of a variety of Texas taxes. We are looking for someone with effective and advanced writing and communication skills. The ideal candidate is flexible and able to adjust to fast pace and changing workplace demands. This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates. Qualifications: Education: Graduation from an accredited four-year college or university is required. Preferred Education: Graduation from an accredited four-year college or university with a bachelors degree in accounting, business, communications, public administration or related field. Experience: Six (6) years of customer service experience in an office with heavy inbound and/or outbound telephone traffic. Five (5) years of experience supervising and reviewing the work of direct reports. Three years in a position which required expert Texas tax knowledge in numerous Texas taxes in positions such an Accounts Examiner V, Team Lead, and /or Tax Trainer. Preferred Experience: Experience reviewing or analyzing Texas tax rules and statutes. Experience responding to oral or written requests, which require the candidate to research, analyze and nterpret the question and provide a written response to complex tax situations. Experience evaluating performance with key metrics (accuracy, call-waiting time, etc.) utilizing call center equipment/software programs Substitution: One (1) additional year of customer service experience in an office with heavy inbound and/or outbound telephone traffic may substitute for thirty semester hours of educational requirement with a maximum substitution of 120 semester hours (four years). Two (2) years of experience in a leadership role coordinating and monitoring workflow may substitute for one (1) year of the required supervisory experience. In this role you will: Oversee the work of a Taxpayer Service team which consists of planning, assigning and supervising the work of team members. Oversee the development and implementation of guidelines, procedures, policies, rules, and regulations and monitors compliance with policies and procedures. Provide exceptional customer service to taxpayers, effectively conveying information, and encouraging an exchange of ideas Establish goals and objectives; develop and approve schedules, priorities and standards for achieving goals; and oversee program evaluation activities. Participate in the initiation, planning, organization, and coordination of program area activities and projects. Provide input and assists with the divisions budget requests. Teamwork is a high priority, and the ability to work with others to achieve a common goal is essential. Veterans: To receive veteran's preference, a copy of your DD214 (Member 4) is required. Surviving Spouses or Orphans must provide DD 1300 or DD 214. Required documents must be attached to the application when it is submitted in order to receive veterans preference. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on theState Auditors Office Job Descriptions;click on the occupational category for the position. Additional MOS can be found at the State Auditors OfficeMilitary Crosswalk Guide.TheTexas Veterans Commissionprovides helpful employment information. Go to:http://www.texasskillstowork.com,http://www.onetonline.org,https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/orwww.careeronestop.orgfor assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets. Important Note to the Candidate: Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request. An applicant must be eligible to work in the United States to be hired at the Comptrollers office and must remain eligible, without sponsorship or any assurance of financial or other assista