Job Information
VCA Animal Hospitals Client Service Representative in United States
VCA Ben White Animal Hospital located in south Austin Texas is currently looking for an exceptional Customer Service Representative to join our one of a kind amazing team. We prefer someone experience in customer service but will train the right person with the right morals and attitude. We are a very busy 5 doctor practice so proficiency and multi tasking is a must. Our clients are our family so you must love people as much as you love animals. If you want to make a difference in a pet's life, this might be the career for you. So what are you waiting for? Apply today. With VCA the sky's the limit on what we can accomplish together!
ESSENTIAL FUNCTIONS:
• Customer service functions, including: greeting visitors and answering telephones.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent( must be 18 years or older)
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office, typing and documenting conversations
• Must have Flexible availability that includes Saturdays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste