Job Information
CRUNCH Assistant General Manager (Austin, Tx - South) in Austin, Texas
ASSISTANT GENERAL MANAGER
Fitness Operations
Full Time, Salary Job Family: Club Staff Reports to: Managing Partner
Looking for an assistant general manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.
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Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.
From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. Its vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.
Position Overview The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an no judgments environment.
Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Kids Crunch Attendants, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
- Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
- Lead by example by delivering personal and team performance targets
- Manage team member performance standards, with on-going development, training, and coaching Impact member retention by doing Whatever It Takes to deliver the Wow 10-Member Experience
- Assist and support to the General Manager in the areas such as, but not limited to:
- Scheduling and labor management
- Member service resolution with pace and empathy
- Resolving or escalating employee issues or concerns
- Lead generation and outreach efforts to impact new member sales
- New member acquisition and member integration into all services and programs offered
- Team member goal setting, development plans, and regular staff meetings
- Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
- Involvement and supervision in all front desk and Kids Crunch related activities
- Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
- Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
- Ensure consistent compliance with all Crunch policies, procedures, and service standards
Required Skills and Experience
- 2 years of fitness facility and/or customer service-oriented management experience required
- Experience executing objectives quickly and effectively including achieving KPIs required
- Experience leading and/or supervising employees preferred
- CPR/AED certification required (can be obtained within 30 days of hire)
- Understanding of labor control, optional staffing levels and controls overtime
- Ability to maintai high standards at the gym
- Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
- Clear communication skills, demonstrating confidence
Physical Requirements
- This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours
Education Requirements
- High school diploma or GED required
- Bachelor degree in business management or related field preferred
Compensation (Salary)
- $35,000 - 45,000 base (depending on experience)
- $55,000 potential total annual compensation
- Monthly and quarterly bonus opportunities
Benefits
Salaried Flexible PTO
Paid Holidays
Subsidized health insurance coverage (health, dental, vision) for full time positions
Employer Paid Basic Life and ADandD
HSA
Short-term disability
Voluntary Supplemental Life Insurance for employee, child, and spouse
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