Think Beyond The Label Jobs

Coordinates changes to automated systems by overseeing the design, documentation, testing, training and implementation of needed modifications. Interprets and ensures compliance with federal, state and University policy pertaining to general collection of student debt.Ability to operate with autonomy while collaborating effectively with campus department leaders across functional areas and to facilitate change, aid student success, and maintain a high level of customer satisfaction. Develop relationships with other college and university colleagues to promote partnership opportunitiesProvides campus-wide assistance to colleges, schools, and departments that use the Centralized Receivables sub-system of DEFINE including set-up and maintenance of billing codes and subcodes, training for personnel, and reporting needs. Provide training to SAR Accounting staff on Centralized Receivables and Accounting reconciliations.Provides additional leadership to the Loans and SAR Accounting teams by developing personnel, evaluating and improving processes, and setting and monitoring quality control standards to ensure a high level of customer service. Assists Director of Student Accounts Receivables in maintaining a balance between daily tasks and strategic direction. Deliver excellent customer service, provide maturity and stability to the area in leading personnel, and resolve conflicts in a professional manner. Serves as backup to Director of SAR as needed. Other related functions as assigned.