Job Information
Leader Communications Inc. VoIP Administrator in Augusta, Georgia
Position Summary
The VoIP Administrator will provide unified communications administration support to the data center operations, enterprise systems management, STIG and IAVM compliance, and desktop systems management capabilities.
Individual must be able to attain and maintain a valid US Government security clearance to be retained in the position.
Duties & Responsibilities
Provides expert technical support for VoIP networks, system upgrades, and end user instrument configuration.
Provides O&M support for new, existing, and future VoIP (secure and non-secure) technology.
Provides expert technical support for existing and growing VoIP networks, System upgrades, and equipment purchases.
Uses NetOps capabilities to execute VoIP/VoSIP responsibilities and functions.
Manages and maintains the Call Managers, Gatekeepers and Gateway equipment.
Monitors and identify capacity, quality and performance issues for VoIP traffic.
Prepares, maintains, and reviews circuit level voice IP drawings to develop VoIP TTP for VoIP implementation on installations.
Performs analysis of VoIP degradations and failures.
Provides trend analysis and recommendations to the Government to avert future issues.
Provide completed and accurate VoIP Diagrams and associated Voice/Video over Internet Protocol (VVOIP) compliance documentation.
Installs, maintains, troubleshoots, and fine-tunes VoIP/VoSIP instruments.
Operates and maintains Integrated Access Devices (IAD) connected into the VoIP/VoSIP environment.
Administers the voice and video-teleconferencing portions of the UC System.
Manages and maintains Gateway VoIP/VoSIP equipment, where applicable on all networks.
Ensures current network software products are compatible with system configurations and ensure operability, efficiency, and compliance with existing standards.
Performs function tests of systems components to identify and resolve technical problems, analyze system malfunctions, implement necessary corrective actions, and provide ongoing support for the resolution of complex problems and operating malfunctions.
Exercises system backups to ensure expedient restoration of the database for the respective network equipment.
Provides troubleshooting and installation support for VoIP/VoSIP desktop instruments.
Ensures that all components of the ATS remain in a secure state by applying all applicable STIGs and use of the DoD IAVM program.
Perform other duties as required.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
Bachelor’s degree in an IT-related field
3+ years of relevant experience
DoD Programs experience
Security Clearance Statement: This position requires a government security clearance; you must be a US Citizen for consideration.
Clearance Level: TS/SCI
Certification: CCNA/CCNP Voice certification
Skill & Certification Requirements
Cisco Unified Communication Manager (CUCM)
STIGs
RMF
VoIP telecommunications
VoIP protocols
UC services
Proficient with Cisco Switching
Multi Path high availability
GLBP
HSRP
QoS,
Routing protocols: BGP, OSPF, EIGRP, WLAN
Firewalls
Ability to document solutions with MS Office products
Must have ability to effectively communicate with management and peer
Ability to trouble shoot network incidences and provide a resolution report to management and/or customer
Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and transferring knowledge in regards to systems and topologies deployed
Ability to provide designs with bill of materials and cost estimate
Ability to perform network traffic and performance analysis to determine WAN bandwidth requirement and expected performance
Ability to use network trouble shooting tools and techniques
Must possess excellent written and verbal communication skills
Position requires sitting, for long periods of time. (Sedentary Work)
Most duties require extended use of a keyboard and computer monitor
Extended Telephone Use
May require lifting of 20-50 lbs
LCI is an Equal Opportunity Employer/ Veterans/ Disabled
If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position, please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.