Job Information
Yoh Services Application Support Analyst/ Systems Administrator in Audubon, Pennsylvania
Reference #: 920327 Application Support Analyst/ Systems Administrator
Category: Infrastructure
Employment Type: Contract
Reference: BH-373708
Application Support Analyst / Systems Administrator
Job Summary
The Application Support Analyst helps support and manage the document management system used by our organization (Open Text's Content Server branded as Cera at PJM). This Corporate Records Management role is part of the Cera support team and will be responsible for participating in the administration, maintenance, troubleshooting, and end user support of Cera. You will be working closely with product teams and product owners to develop, build documentation and improve the continuous software delivery process. This is a technologically diverse position and will require the candidate to adapt, learn and interface with various teams.
Essential Functions Provide day-to-day software support for the Cera system Support the testing of Cera system workflows, other solutions developed by system administrators, system updates and upgrades Develop and maintain business relationships with customers and leadership to promote user acceptance of Cera. Provide customer support for Cera with other team members Manage Cera system access for new hires, separations, promotions, transfers, etc. Build folder locations for departments, managers, and project teams Maintain Cera access groups for the management teams (ET, SLT, LT, and the Management Team) validating periodically using information provided by HR Create new Cera access groups for project teams as requested Adjust permissions on folders and other content in Cera as requested and approved Assist with moving large volumes of content in Cera Assist with training users for existing and future system functionality Develop communications and training materials as necessary Required Skills Ability to produce high-quality work products with attention to detail Ability to communicate and build user guides and work aids Ability to troubleshoot and provide technical support Preferred Skills Experience supporting document managements system such as Content Server, Extended ECM, Documentum, One Drive/SharePoint, etc. Experience with building and executing test plans tied to functional requirements Experience in situations requiring attention to compliance requirements
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.