Think Beyond The Label Jobs

Overview

The Department Effectiveness team is responsible for scaling and optimizing Learning & Development’s (L&D) impact and efficiency by enabling L&D’s commitments to the business, fueling team and departmental performance while enabling with critical project support needs.

The Change Management strategist is an experienced professional with a strong background in Change Management methodology and change implementation including change strategy, impact analysis, stakeholder management, strategic communications planning, training, business readiness, performance support and project management.

L&D Change Management work primarily focuses on supporting L&D’s ability to drive performance, meet established objectives, support impacted individuals and audiences while achieving lasting change. Specifically, this includes:

• Leading L&D through the management of all internal and organizational change initiatives and rollouts

• Leading the Change Management strategy and implementation activities for L&D solutions and products impacting Field and Staff audiences

• Scaling the skills and capabilities that drive change across and within L&D Staff.

Responsibilities

• Serves as the Change Management strategist within L&D regarding change methodology and both leveraging and creating change methods, processes, tools and resources for L&D; ensuring an aligned approach with Talent Experience and other CFA Change experts and practitioners

• Serves as the L&D Change Management strategist leading small, medium and large scale change and developing/managing change strategies, plans, and activity execution for all L&D initiatives

• Leverage and create change methods, processes, tools and resources for L&D; ensuring an aligned change approach with Talent Experience and other CFA change experts and practitioners

• Demonstrates a deep understanding of the holistic L&D strategy and plan to develop a holistic org/program change strategy that supports the multi-year plan and objectives for L&D

• Partners with senior L&D Audience Leads and their teams to understand and evaluate complexity and change impact of L&D products and solutions, resulting in a targeted Change Management strategy and approach, resourcing requirements and relationship model with clear agreements

• Ensures a holistic and comprehensive view of all L&D change impacts to field and staff, consulting to and making recommendations around change readiness and timing/cadencing of initiatives

• Responsible for the plan, resourcing, deliverables oversight, and performance monitoring of all Change Management projects that support of L&D; managing relationships across L&D leaders

• Establish, maintain, and evolve our communication channels that support ongoing changes, knowledge building and adoption.

• Lead projects in support of L&D effectiveness to fuel our culture and talent experience.

• Responsible for building change capacity and capability within L&D by consulting, coaching, and providing development and skill building opportunities for L&D staff

• Utilizes deep Change Management and marketplace knowledge and expertise to source and select external Change Management partners

• Manages a pool of change vendors to support existing and future change needs for L&D; strategically assigns vendors to work, matching vendor capability with change need

• Facilitates periodic feedback on and with vendor partners and tools to evaluate work product and performance.

• Serves as L&D’s liaison to Corporate Communications

• Builds partnerships across the business to integrate and align change activities with existing enterprise capabilities/modalities while exploring new ways to increase effectiveness of Change Management at Chick-fil-A

Minimum Qualifications

• Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired

• Experience consulting senior leaders, and varying levels of staff and teams

• Skilled at readiness assessment and developing aligned strategies to address gaps between current and desired state

• Experience working on large-scale transformation programs

• Effective facilitation and influencing skills

• Strong stakeholder management skills

• Conflict resolution and negotiation skills

• Good listening and communications skills

• Strong business acumen.

• Project management and planning skills.

• Analytical mindset and critical thinking.

• Effective problem-solving skills.

• Team player & able to collaborate with others.

• Proficient in existing and leverages new technology appropriately

• Values partnership and relationship management through the ability to cultivate relationships and work collaboratively

• Creates and follows a planful approach while remaining flexible and adaptable to new developments

Minimum Years of Experience

4

Travel Requirements

5%

Required Level of Education

Bachelor's Degree

Job FunctionLearning & Development

Position TypeExperienced Professionals

Requisition ID2025-18017

Posting Location : LocationUS-GA-Atlanta