Job Information
C.H. Robinson Service Assurance Manager in Atlanta, Georgia
C.H. Robinson is seeking a Service Assurance Manager to lead warehouse investigation, research, troubleshooting, and customer correspondence within the warehouse network. In this key position you will play a crucial part in customer inventory activity and advocacy, driving continuous improvement and delivering upon and exceeding warehouse service commitments. You will collaborate closely with various stakeholders (Warehouse and Commercial leaders, IT, Industrial Engineering, and Transportation) to ensure an optimal customer experience. Apply today and join us as we work together to enhance warehouse operations, elevate customer satisfaction, and achieve excellence in service delivery!
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
Proactively communicates with customers and account management to provide guidance and solutions to ensure customer needs are met and orders are fulfilled
Manages conflict and navigates difficult conversations with tact and diplomacy
Ensures quality execution against warehouse KPIs and service commitments
Identifies process gaps and inefficiencies; conducts research to identify root causes and promotes change management and improvement
Owns warehouse claim induction, research, and resolution process
Operates as a resource for customer learning, coaching, development, and relationship management
Translate diverse and specific feedback between commercial account management and warehouse leadership, ensuring appropriate action is taken.
Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
Develops inventory reporting to support customer fulfillment, covering item-level details, quantities, velocity, and inbound replenishment.
Interprets the customer’s business and service goals related to warehouse operations, effectively communicating performance outcomes and opportunities.
Utilizes system and ad-hoc reporting capabilities for data-driven discussions, process improvements, and performance evaluations. Additionally, conducts forensic-level analysis to diagnose defects and inefficiencies. Contributes to resource materials, training documents, and quality reports.
Other duties or responsibilities as assigned according to the team and/or country-specific requirements
Required Qualifications:
High School diploma or GED
Ability to work onsite at a Warehouse location 5 days per week
Minimum 2 to 4 years of experience in warehouse operations, customer service, or related fields
Ability to travel up to 10% (domestically)
Preferred Qualifications:
Bachelor’s degree from an accredited college or university
Strong analytical and problem-solving skills; ability to make data-driven decisions
Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
Strong knowledge of warehouse and inventory operational environments
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
Excellent verbal and written communication skills; must work effectively with all levels of management and employees
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .