Job Information
Delta Air Lines, Inc. Senior Software Engineer – Customer Communication in ATLANTA, Georgia
Senior Software Engineer – Customer Communication
United States, Georgia, Atlanta
Information Technology
22-May-2024
Ref #: 24956
How you'll help us Keep Climbing (overview & key responsibilities)
Delta Air Lines, Inc. has multiple openings for Senior Software Engineers – Customer Communication in Atlanta, GA. Create, enhance, and support an ecosystem of applications that powers millions of Delta customer interactions each day.
Key Responsibilities:
Contribute technical expertise to design and develop business, application, data, and infrastructure solutions, proactively identify and implement opportunities to optimize all parts of applications, troubleshoot application components as required, quickly resolve problems, and provide timely follow-up.
Develop efficient and effective software using Java, C#, Python, .Net, Spring Boot, Microservices, and APIs. Enhance and maintain on prem and internal PAAS applications and actively rework these to AWS along project timelines.
Help to design and implement serverless patterns from containerized applications. Build industry standard APIs and help with establishing, consuming, and routing calls, connectivity protocols, and policy.
Design, develop, and implement architecture patterns that are optimized for SLAs, reliability, and cost.
Look upstream and downstream to anticipate future consequences for immediate technical choices. Responsible for technical definitions and implementations to capture data for operational analytics and downstream trend analysis.
Help to establish and grow a culture of software craftsmanship best practices, including TDD/BDD and Test Automation (both Unit and Integration), Continuous Integration, and Continuous Deployment.
Drive performance improvements including monitoring, detailed metrics, problems, trends, and costs to determine solutions, required process changes, etc. that will make the function more efficient.
Ensure adherence to security standards and compliance with privacy rules and regulations early in the development.
Resolve and prevent technical debt.
Actively engage in Agile software development activities, including sprint planning, daily stand-ups, and retrospectives, with an aim to continuously improve.
Initiate and lead code reviews and continuous improvement efforts.
Create usable documentation/playbook(s).
10% domestic and international travel required
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
Why You'll Love Delta
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Recognition rewards and awards through the platform Unstoppable Together
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
Bachelor’s degree in Information Technology or related, and five years of experience in application design, development, and production support or related.
Java Full-stack, Python, and Node.js;
Software architectural patterns including AWS components;
Development and testing (BDD, TDD, Automation, Agile, and DevOps);
AWS serverless application design, development and support including Dynamo, EventBridge, S3, Lambda Layers, SQS/SNS and Step Functions; and
Cloud Computing and Migration
What will give you a competitive edge (preferred qualifications)
Airline experienced is preferred
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here