Job Information
Truist Product Owner - ServiceNow in Atlanta, Georgia
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The ServiceNow Product Owner will partner with a team of ServiceNow Product Owners within the HR function to deliver brand-defining product and service experiences for Truist Teammates through the ServiceNow HRSD platform. This position serves as the single voice of the business in the agile team to drive all implementation and process improvement projects related to ServiceNow HR, acting as the direct conduit into the Enterprise Technology organization.
This role will act as a champion for change, applying product-led and user-centric best practices as they work with stakeholders to define, build, and prioritize the implementation roadmap and enhancement backlog, while always ensuring the team is focused on the highest value work to meet business objectives. Leveraging their knowledge of ServiceNow, they will provide consultative support to business leaders for business process analysis, design, testing, and best practice recommendations to deliver solutions to solve business needs.
This role is a Product Owner in the Scaled Agile Framework and requires the ability to understand strategic impacts while also concentrating on the day-to-day details in order to ensure tactical execution. They are responsible for executing the strategy for their area of responsibility based on client and company needs, which can include client experience, back-office processes, or systemic processes across the client journey. They are a key resource in backlog management for the teams, working hand-in-hand with the HR business partners to translate the product vision into epics and features that can be actioned by the delivery teams. The work will span the entire delivery process; from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Deliver new experiences by working directly with delivery, business, and operations partners to design new products and improvements to existing capabilities Creates and maintains the product roadmap for assigned area(s) in alignment with the product portfolio vision. Align with leadership to clearly articulate product strategy to the delivery team. Lead their delivery team’s priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management. Accountable for owning and refining the product backlog in order to define and drive deliverables in alignment with business priorities. Author and maintain the team’s backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities. Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity. Ensures overall delivery of business value and business adoption of solutions. Perform triage on critical issues and communicate consistently and clearly with all concerned parties. Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use. Escalates business issues and questions for decision making to appropriate stakeholders. Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
Five or more years of banking, financial services, digital, or other relevant work experience
Three or more years of product, analysis, technology, and/or design experience
Three or more years of leading cross functional teams
Experience defining and delivering digital business initiatives to execute on a product roadmap
Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
Ability to translate strategic plans into tactical daily actions for execution
Ability to lead cross-functional teams without formal authority
Comfortable managing concurrent projects in a fast-based, results-driven environment
Comfortable with ambiguity, leading work autonomously, and making independent decisions
Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
Excellent skills in presentation, facilitation, communication, and negotiation
Preferred Qualifications:
1. Experience driving ServiceNow HRSD product adoption and implementation
2. Experience across multiple HRSD services and capabilities
3. Previous experience working as a Product Owner for Agile team(s) in support of HRSD
*Other locations and telecommute may be considered for qualified candidates**
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)