Job Information
Chick-fil-A ERP Procurement Product Owner in Atlanta, Georgia
Overview
The Enterprise Systems – Lead ERP Procurement Product Owner role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Responsibilities
Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
Partner with system’s stakeholders to define/validate new and existing integration touchpoints across the network
Identify and document system gaps for product backlog for future enhancements/capabilities
Provide Direct and Indirect Procurement expertise in all areas of the Distribution and Manufacturing businesses for operational guidance and best practices
Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training
Strong understanding of Master Data Management to enable Standards across all Entities and System Platforms
Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training
Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business
Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts
Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view
Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
Business Requirements
Strong IT and Operational experience with Enterprise ERP Procurement, including Direct and Indirect, having great perspective on how users interact with the system
Deep understanding of chain of custody for critical value streams such as Lifecycle Management, Procurement processes, Inventory Control and Invoice Reconciliation processes
Deep understanding of data relationships to enable System-to-System performance
Working knowledge of Planning processes in a Manufacturing and Distribution Center
Strong experience in a Start-up or new Business Development environment
Customer Relations
Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
Demonstrate the ability to value both relationships and results
Minimum Qualifications
Bachelor’s degree in Engineering, Computer Science, Business Administration, related field or relevant experience
8+ years of experience in an IT Business Analyst or related role
8+ years of experience with Enterprise ERP Procurement and/or Finance including Oracle Fusion ERP or equivalent systems
Excellent business communication and presentation skills
Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
Excellent interpersonal, analytical, organizational, and problem-solving skills
Deep understanding of data requirements and flows
Preferred Qualifications
Oracle Fusion Cloud ERP Procurement and/or Finance Experience
Cloud based Enterprise ERP System experience
10+ years of experience with Oracle ERP Procurement and/or Finance configuration and support
Demonstrated experience of Advanced Supply Chain tools within Oracle ERP
Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
Experience with Master Data Management across enterprise systems
Business process management experience
Minimum Years of Experience
8
Travel Requirements
25%
Required Level of Education
Bachelor's Degree
Major/Concentration
Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field or relevant experience
Job FunctionInformation Technology
Position TypeExperienced Professionals
Requisition ID2023-15213
Posting Location : LocationUS-GA-Atlanta