Job Information
C.H. Robinson Account Manager - Global Forwarding in Atlanta, Georgia
C.H. Robinson is looking to fill a Global Forwarding Account Manager role. In this role you will manage a select group of small to mid-size accounts within the office or broader C.H. Robinson portfolio of business. You will manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value, and maximizing profitability through the account’s supply chain. As an Account Manager you will identify new opportunities within your portfolio, generate demand, and sell creative solutions/services to drive growth through relationship building, problem solving, and exceptional service. We are looking for a self-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability. Sound like you? Grow your career with us at C.H. Robinson!
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 2-3 days a week, igniting creativity and driving impactful results. This role strikes the perfect balance between teamwork and autonomy.
*RESPONSIBILITIES *
Retain and grow a customer portfolio of medium size client segment
Implement new business opportunities and account set-up compliance
Identify opportunities to further penetrate accounts by selling CHR’s diverse services
Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
Contribute to the development and management of the annual account plan and budget
Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
Leverage internal analytics and market intelligence to gain customer insights
Actas an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
Determine customer pricing strategy using internal tools and resources
Partnerswith operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s
*QUALIFICATIONS *
Required:
High school diploma or GED
Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
Excellent communication, presentation skills and the ability to negotiate at all levels
Proficient in Microsoft Office Suite of programs
Preferred:
Bachelor’s degree
Working experience in a matrix organization
Ability to speak multiple languages
Proven ability to multi-task, prioritize, and manage time effectively
Strong ability to persuade, motivate, and influence others
Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
Proven ability develop a thorough understanding of service portfolios, business strategies and technology systems
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .