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The Operations Center Manager is accountable for overseeing the strategic planning, implementation, maintenance, and support of the systems and infrastructure monitoring and observability team within the OIT Operations Center. Involves providing clear direction and leadership to ensure the efficient functioning of OIT managed systems and infrastructure.The Manager will establish and enforce best practices, playbooks, and procedures to effectively identify, monitor, and address alerts and notifications for prompt resolution. Additionally, they will furnish OIT leadership with comprehensive dashboards and high-level performance metrics of the system. The Operations Center Manager is instrumental in upholding the stability, efficiency, and security of UTA systems and infrastructure..Operations Center Management and Leadership:Coordinate the use of technology-based tools to review and ensure efficient functioning of OIT managed systems and infrastructure.Provide clear direction and leadership to operations center staff, including the production of comprehensive dashboards displaying high-level performance metrics.Develop and maintain documented response and escalation strategies for system and infrastructure issues.Manage and develop a diverse technical staff, fostering cohesion and teamwork to deliver growth and promote observability and monitoring.Strategic Planning and Alignment:Collaborate with stakeholders to develop system monitoring, alerting, and observability models.Align system and infrastructure monitoring processes across the organization, documenting standards for organizational use.Lead the tool selection process, evaluating existing and emerging technologies for service offerings.Understand business and information technology management processes, ensuring alignment with organizational goals and standards.Metrics and Performance Monitoring:Provide guidance on developing metrics, KPIs, and reports to measure service health and status.Produce relevant reports to monitor, report, and evaluate system and infrastructure performance statistics.Assess and analyze complex system and infrastructure data, identifying opportunities for continual improvement.Communication and Relationship Building:Foster understanding of the system and infrastructure monitoring domain, facilitating decision-making with business users.Cultivate positive working relationships with business units, identifying opportunities to improve engagement.Document system and business outcomes with stakeholders to facilitate effective monitoring alignment.Performs other duties assigned..Bachelor's degree in computer science, information systems, or a related field, or equivalent experience with at least six (6) years of experience in enterprise IT, cybersecurity, or a closely related field.Minimum of two (2) years of experience in a team management role.Demonstrated understanding of the seven layers of the OSI model.Working knowledge and experience of security devices, including IPSec VPNs (Virtual Private Networks), TCP/IP, Routing, Switching, VRF, VLANS, and Bandwidth Utilization.Familiarity with next-generation security system technologies and related network security devices.Experience with network performance monitoring tools such as Zabbix or equivalent..Don't meet every single qualification exactly? At our organization, we are dedicated to building an authentic workplace, so if you're excited about this role and think your past experience may not align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!Basic industry certification such as CompTIA Security+, CompTIA Net+, CySA+, or GIAC.Eight (8) or more years of experience in Networking, IT, or a related field.Experience managing teams across multiple geographies.Hands-on experience or experience managing teams that utilize SIEM (Security Information and Event Management) or monitoring systems.Working knowledge and experience of cloud platforms suc as AWS (Amazon Web Services), Azure, and Google Cloud.Operational knowledge in one or more of the following technologies/vendors: ServiceNow, Juniper Mist, Juniper Security Director, Microsoft Defender Suite, and Zabbix. ITIL (Information Technology Infrastructure Library) Foundations certification.Vendor security certifications including Microsoft, Juniper, Cisco, Palo Alto Networks, Fortinet, among others.Advanced industry security certifications such as CISSP.Experience in incident response and management, including handling critical incidents and coordination response efforts across teams.