Think Beyond The Label Jobs

Job Description

Unity Lab Services provides a single source for coordinated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass-wash operations. May also include lab-based tasks including media/reagent preparation and cell culture support operations.

Location/Division Specific Information

Location : Ann Arbor, MI

Hours : Mon-Fri 7:30am-4pm

Pay : $20/hr, firm

What will you do?

• May perform some of the job duties below:

• Makes on-site program replenishments and disbursements. Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

• Basic customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, and problem resolution.

• Perform laboratory services such as glassware collection/cleaning, biological waste collection/sterilization, media preparation, and/or chemical inventory receipt/reconciliation.

• Delivers direct shipment orders to end users/ performs deliveries as required.

• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.

• Listens to customer concerns, diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

• Embraces Practical Process Improvement (PPI) methodologies.

• Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

• Performs other duties as assigned by management.

How will you get here?

* Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

Education

• High school diploma or equivalent required.

Experience

• Experience in laboratory setting or services preferred, not required

• 1+ years of equivalent experience preferred.

• Proven customer service skills

• Detail oriented, problem solver, promotes team environment

• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint- Basic Skills)

• Demonstrated verbal, written and presentation skills

Knowledge, Skills, Abilities

• Must be able to read, write and speak English fluently.

• Displays a high level of confidentiality for both customer and Fisher!

• Must maintain Thermo Fisher Scientifics’ Four-I Values!

• Must possess a strong desire to serve the customer, and the interpersonal skills to take care of various levels of personnel at the customer site.

• Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.

• Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.

• Must possess the organizational skills to multi-task and meet deadlines as needed.

• Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. May be required to work independently at customer location.

• Extensive walking may be required.

• Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.

• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.

• Some areas require steel toe shoes, bump hats and/or safety glasses

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Competitive wages & Excellent benefits package

• Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.