Job Information
ENSTAR Natural Gas Temporary Cashier (Anchorage) in Anchorage, Alaska
JOB SUMMARY:The Cashier position works within ENSTAR's Credit Department. The primary purpose of this position is to accept payments by phone and in person.
ESSENTIAL FUNCTIONS:
- Cashier at the front lobby counter. Includes balancing and preparing deposits.
- Accept and process credit card or debit card payments over the phone.
- Process virtual payments.
- Process miscellaneous payments/collections and research unidentified payments.
- Perform clerical tasks such as handling mail(address changes, handling returned mail, as well as sorting, opening, and distributing mail),making copies, and opening and entering payments.
- File and scan documents.
- Enter data and miscellaneous changes into ENSTAR's Customer Care and Billing (CCandB) software system.
- Respond to email correspondence.
- Serve as back up Switchboard Operator. Transfer calls and convey messages.
- Call Center environment.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent.
- One year cashiering experience.
- One year customer service experience, positive customer service attitude.
- Proficiency with Microsoft Office Suite (Excel, Word, and Teams)
- Ability to type 50+ wpm; ten-key calculator by touch.
- Professional telephone etiquette.
- Professional personal appearance.
- Must possess a valid driver's license and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
- Ability to pass a drug, credit, background, past employment and driving record check.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
- Basic cashiering knowledge and ability to effectively and accurately perform related tasks.
- Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
- Ability to effectively and professionally assist customers in a demanding, multi-task environment.
- Effective oral and written communication skills to effectively communicate policies and procedures to others.
- Ability to use general office equipment such as computer, cash machine, fax, phone, copier, etc.
- Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
- Ability to convey information clearly, effectively, and professionally.
- Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
- Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.
OTHER REQUIREMENTS:
- Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
- Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
- Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.
PHYSICAL EFFORT:
**Occasionally** **Continuously** **Frequently**
1.Sitting x
2.Standing x
3.Walking x
4. BendingOver x
5. Crawling
6. Climbing
7. ReachingOverhead x
8. Crouching
9.Kneeling
10. Balancing
11.Pushingorpulling
12.Talking x
13. Repetitive useofhands/arms x
14. Repetitive useoflegs x
15.Grasping
16.Lifting
10lbsorless x
11 to25lbs x
26 to50lbs.
51 to75lbs
76 to100lbs
Over 100lbs
17. Carrying
10lbsorless x
11 to25lbs x
26 to60lbs
51 to75lbs
76 to100lbs
Over 100lbs
18. Eye/hand coordination x
19.Fine Manipulation x
VISUAL ACUITY:
+-----------------+-----------------+-----------------+-----------------+ | | * | * | Frequently | | | Occasionally* | Continuously* | | +-----------------+-----------------+-----------------+-----------------+ | 1. Close | | x | | | vision (clear | | | | | at 20 "or | | | | | less) | | | | +-----------------+-----------------+-----------------+-----------------+ | 2. Distance | x | | | | vision (clear | | | | | at 20' or | | | | | more) | | | | +-----------------+-----------------+-----------------+-----------------+ | 3. Color | x | | | | vision (ability | | | | | to identify and | | | | | distinguish | | | | | colors) | | | | +-----------------+-----------------+-----------------+-----------------+ | 4Peripheral | | | | | vision (ability | | | | | to observe an | | | | | area that can | | | | | be seen up and | | | | | down or to the | | | | | left and right | | | | | while | | | |