Job Information
Nielsen Infrastructure System Engineer in Amman, Jordan
Nielsen is a dynamic and innovative technology company committed to delivering cutting-edge solutions to our clients. The ideal candidate will possess hands-on experience in Windows and Linux server administration, along with a strong background in desktop support, system administration, and collaboration with cybersecurity teams.
Pre-requisite
English speaking/writing is required for technical instructions and explanations
2-4 years of experiences in the role
Good learning attitude
Good communication skills
Flexibility is required
Responsibilities
Desktop Support:
Windows and MacOS laptops preparation with the Nielsen Standard Global Image
Provide end-user support for both Windows and MacOS environments.
Provide end-user support for Google Suite products (gmail, G-Drive, Google chat, etc..)
Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
Troubleshoot and resolve hardware and software issues on desktop systems.
Install, configure, and maintain desktop applications.
System Administration:
Assist in system administration tasks, including user account management and system updates.
Collaborate with the IT team to implement and maintain server infrastructure.
Cybersecurity Collaboration:
Work closely with the cybersecurity team to implement security best practices.
Assist in monitoring and responding to security incidents.
Printer and Network Troubleshooting:
Diagnose and resolve issues related to printers, network connectivity, and other peripherals.
Collaborate with network administrators to ensure smooth operation of the company's network.
User Support and Soft Skills:
Provide excellent customer service to end-users with a focus on effective communication and problem-solving.
Conduct user training sessions to enhance overall digital literacy.
Document and communicate technical solutions in a user-friendly manner.
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field.
2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux).
Strong troubleshooting skills for both hardware and software issues.
Familiarity with Windows and macOS operating systems.
Experience collaborating with cybersecurity teams on security initiatives.
Knowledge of network fundamentals and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Desktop Administrator, Linux Professional Institute Certification) are a plus.
ABOUT NIELSEN
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity [link removed] of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
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