Job Information
American Coradius International, LLC ( ACI ) Client Services Specialist in Amherst (Hybrid Remote), New York
Amherst (Hybrid Remote). American Coradius. Client Services Specialist $18 - $19/hour.
POSITION SUMMARY: Responsible for providing effective customer service for internal and external customers by processing exceptions, performing client reporting, file processing and resolving system inquires.
ESSENTIAL DUTIES AND RESPONSIBILITIES: * Process electronic client files and activate new account placements. * Perform file transmissions with scrub, credit reporting/skip-trace vendors. * Assist internal departments and clients with accessing information, troubleshooting problems and resolving system inquiries while providing timely and accurate responses. * Ensure client reporting, exception processing and file processing requirements and timelines are met. * Review account details and report settlement, paid in full and other exception statuses to clients. * Perform detailed reviews of letter data and Process and release the letter files. * Assist with mail processing, check depositing, payment posting, transaction balancing and remit reporting. * Assist with preparation for client, state and regulatory audits. * Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws. * Perform other duties as assigned or needed.
MINIMUM QUALIFICATIONS * Intermediate excel and Outlook skills. * Must be detail-oriented with the ability to multi-task and work under tight deadlines. * Excellent verbal and written communications skills. * Must possess strong math/accounting skills. * Ability to handle and prioritize multiple tasks simultaneously. * Previous computer and/or data entry experience.
PREFERRED QUALIFICATIONS * Knowledge of CUBS Application System.
EDUCATION AND EXPERIENCE * High school diploma or equivalent required. * Proficient with Microsoft Office Suite or related software.
PHYSICAL REQUIREMENTS * Prolonged periods of sitting at a desk and working on a computer with multiple displays. * Must be able to lift up to 15 pounds at times. * Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone). * Ability to speak proper English grammar and use proper telephone etiquette. * Ability to hear. * Simple/light grasping required both hands 80% of the time. * Typical noise level for work environment (moderate noise). * Close vision required (clear vision on 15 inch or larger computer monitors). * Typical noise level for work environment (moderate noise).
Remote workspace must meet following criteria: * Remote workspace must be quiet, secure and distraction free. * Must have reliable internet connection ability to connect directly (not via wi-fi) to a company provided equipment to a router. * Must be able to work with IT representatives to troubleshoot connectivity issues. * Must meet ACIs security and safety requirements.
Follow link to apply through Indeed.com: https://www.indeed.com/jobs?q=american+coradius&l=Lockport%2C+NY&from=searchOnDesktopSerp&vjk=298e23884685f265