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Job Description Summary:

The Senior Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.

Responsibilities :

Build long term relationships with key customers (region/revenue size dependent)

• Proactive and regular customer outreach

• Profile and document customer intel

Minimize cancelations/ Maximize renewal revenue

• Manage price increases in renewal opportunity process

• Educate the value of support

• Negotiate renewals

Liaise with Rocket teams

• Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts

Cross/Upsell

• Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives

• Liaise with Rocket sales, marketing, IT and support to improve processes and streamline communications

• Help train, educate and motivate other team members

• Handle complex escalations

• Monitor renewal metrics for success

• Renewal forecasting and pipeline reporting

If you apply for this role, you consent to your submission (including any personal information you provide) being shared with third parties who may assist Rocket in reviewing and selecting candidates for this role

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

This position is eligible for commissions in accordance with the terms of the company’s plan

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.