Job Information
EY System Administration and DevOps - Service Delivery Center - Senior Analyst - AI and Data in Alpharetta, Georgia
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
The exceptional EY experience. It's yours to build.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Senior Analyst – AI and Data - Solutions Delivery Center: This position could be located in TX (primary), FL.
EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic AI & Data team!
The opportunity
Data has yet to be utilized to its fullest potential. Financial institutions are looking to build smarter and more efficient ways to operate their business, through new opportunities uncovered by their data. You’ll be solving complex problems, as well as giving deliverables to our clients in the AI and data space. With support from a highly talented team, you’ll have tremendous growth opportunities, with a focus on continuous learning and skills development to become a leader that can make significant contributions to companies.
Your key responsibilities
Yo will be working with diverse teams of professionals with different skill set to deliver a wide range of AI and data services. As part of that, you’ll need to be a team player with great communication skills, and have the desire to learn the technical skills required to fill the role.
Skills and attributes for success
Collaborating, mentoring and coaching the teams with diverse skills and background
Fostering an innovative and inclusive team-oriented work environment
Being accountable for success of your team and the project’s components
Building strong relationships with your internal clients
Great communication and influencing skills
Demonstrating in-depth technical capabilities, professional knowledge and interest in industry and technology
Coding (programming) new customized software solutions using ETL
Applying systems analysis techniques and procedures to data movement and data quality
To qualify for the role you must have
A bachelor's or master’s degree
Minimum of 3 years of related work experience
System Support (L2 and L3): • Handle incident management tickets escalated from L1 that perform initial diagnostics and troubleshooting, address system alerts, service requests related to user access, permissions and configurations, and perform routine maintenance such as back-up, patching and updates to ensure system availability and reliability• Perform advanced troubleshooting and root cause analysis of critical incidents and manage advanced configurations and customizations that comply with security and regulatory requirements• Collaborate with vendors support for unresolved issues• Creating and maintaining detailed documentation for system configurations, procedures, and troubleshooting steps.• Provide Level 2 and Level 3 support for data-related issues, ensuring timely resolution and minimal impact on business operations.• Troubleshoot and resolve complex technical issues related to data analytics, data warehousing, and data science platforms.• Collaborate with internal teams and external vendors to escalate and resolve critical issues.• Document support processes and maintain knowledge base articles to improve support efficiency.• Familiarity with cloud platforms such as Azure or AWS platform DevOps: • Implement and manage CI/CD pipelines using tools such as Jenkins and Github Actions or in the below mentioned Pods• Automate deployment processes and monitor system performance to ensure high availability and reliability.• Collaborate with development teams to streamline the software development lifecycle and improve deployment efficiency. System Administration: • Manage and maintain server infrastructure, ensuring optimal performance and security in the below mentioned Pods• Perform regular system updates, backups, and disaster recovery planning.• Monitor system health and troubleshoot issues to minimize downtime and ensure smooth operations. Must have project experience (3-5 years) in one or more PODs mentioned below Data Analytics Pod: • Utilize data visualization tools such as SAP BusinessObjects (BOBJ), Tableau, Power BI, or Looker to create insightful and actionable reports.• Analyze complex datasets to identify trends, patterns, and opportunities for improvement.• Collaborate with stakeholders to understand their data needs and deliver solutions that drive business value. Data Warehousing Pod: • Design, develop, and maintain data warehousing solutions using technologies like Informatica, Snowflake, or Databricks.• Ensure data integrity, consistency, and security across all data warehousing processes.• Optimize data storage and retrieval processes to improve performance and scalability. Data Science Pod: • Leverage data science platforms such as Databricks or Dataiku to support and deploy AI/ML models.• Conduct advanced statistical analyses and machine learning experiments to solve complex business problems.• Collaborate with cross-functional teams to integrate data science solutions into production environments. Secondary Skillsets: • Tools/Stacks:• JIRA, Confluence, Github, Artifactory, Coverity, Black Duck, Foss Enterprise Service, Jenkins, Github actions, Open Shift/Kubernaties.• Experience with project management and collaboration tools such as JIRA and Confluence.• Proficiency in version control systems like Github and artifact management tools such as Artifactory.• Familiarity with software quality and security tools like Coverity, Black Duck, and Foss Enterprise Service.• Understanding of containerization and orchestration technologies like OpenShift and Kubernetes.• Relevant certifications in data analytics, data warehousing, data science, DevOps, or system administration.
A willingness and ability to travel at 0%-25%
Valid driver’s license in the US
Valid passport
Ideally, you’ll also have
A degree in computer science, information systems or related technology majors
Certification on any database management system, any reporting or data visualization or any programming or statistical language
What we look for
We’re interested in professionals that are passionate about technology, who already have an understanding of data and are comfortable analyzing or manipulating it while generating reports for clients. You’ll also need to be able to clearly articulate both problems and proposed solutions, and have the willingness to learn and quickly adapt to changing requirements. On top of this, we’re looking for team players and hard workers who are not afraid to take initiative to master their craft and produce high quality work. If you have a proactive approach and want to be part of a group that continues to grow significantly, this role is for you.
What working at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Opportunities to develop new skills and progress your career
Support and coaching from some of the most engaging and knowledgeable colleagues
A collaborative environment where everyone works together to create a better working world
Excellent training and development prospects
About EY
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Join us in building a better working world. Apply now.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $64,900 to $132,700. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $77,800 to $150,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here for additional information.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com