Think Beyond The Label Jobs

POSITION PURPOSE The Member Solutions Specialist provides support to the Member Solutions Department in a manner that conforms with the needs, policies, and procedures of the credit union; while at the same time maintaining the best public relations possible for the credit union, complying with all state and federal laws. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES \' Cooperate and work with co workers as a team member creating a positive working environment. \' Responsible for the care and maintenance of files retained in Member Solutions. \' Ability to work effectively with irate, unpleasant and/or unwilling members, resolving issues and concerns in a professional manner without becoming emotionally involved. \' Perform payments, payment adjustments and transactions on behalf of, and for, members. \' Interact with, and direct, third-party vendors. \' Work directly with outside vendors including attorneys, repossession agents and collection agencies. \' Distribute incoming correspondence such as mail and incoming faxes. \' Accept incoming phone calls. \' Maintain detailed records; both written and computer generated, according to established guidelines for Bankruptcies, Write Offs, Repossessions, Garnishments, Legal Fees, and Recoveries. \' Manage the repossessed security working directly with the repossession agents, assisting the Member Solutions Manager in the disposal of the security, which could include Setting Floor Prices and negotiating the sale of disposable securities when in the scope of your responsibility. \' Produce legal documents as required for Bankruptcy and Legal Collection processes. \' Prepare and file small claims cases with the appropriate courts when in the scope of your responsibility. \' Prepare and submit Garnishment documents when in the scope of your responsibility. \' Perform extensive data entry with a high level of accuracy. \' Process incoming garnishments. \' \'Skip trace\' accounts as needed by exercising resourcefulness and ingenuity. \' Interact with accounting staff to process invoices. \' Assist with recommendations for and processing of Charge Offs. \' Process Collateral Protection Insurance claims, manage refunds, charges and maintain member communications. \' Prepare periodic reports on collections activities as required and prepare monthly, quarterly, and annual reports for use by management as directed. \' Manage and balance monthly and weekly GL\'s. \' Assist members with credit correction requests & disputes. \' Process Soldiers and Sailors relief act requests. \' Assist in the collection of delinquent loans and negative accounts in accordance with the Fair Debt Collection Practices Act and Credit Union policy/guidelines to maintain acceptable delinquency and loss ratios. \' Participate and assist in the development of procedures for the departments. \' Assist with coordinating and performing training for current or new department staff as needed. \' Assist employees in understanding policies, procedures, and practices of the Credit Union. \' Maintain familiarity with credit union policies and procedures, as well as state and federal laws relating to collections.