Job Information
Epiphany Management Group Customer Service Representative - Outbound in Akron, Ohio
OhioMeansJobs Summit County is partnering with a local IT company to recruit Customer Service Representatives - Outbound.
Join our Customer Service Representative team as we continue to grow our upcoming call center. As a team member you will be helping healthcare providers with questions and troubleshooting technical issues. Level 1 is responsible for answering questions through phone calls, chat and email and will provide direction and/or next steps to assist healthcare providers through various client tools.
While it is helpful to have customer service experience, a great attitude and willingness to learn are a plus! Our team will train you on client and internal processes!
ESSENTIAL DUTIES
- Answering customer calls quickly and efficiently while maintaining a high level of quality.
- Fielding calls and providing first call resolution while offering self-help options for future assistance. Outbound calls are also made to provide follow up on existing issues and to drive program compliance.
- Respond to request and tickets and record details for ticket per requirements.
- Clearly/concisely documenting tickets in ticketing system.
- Communicate clearly/concisely with the providers.
- Work as part of a team, sharing information, learning from each other, and maintaining the common goals of solving customer problems quickly and efficiently.
QUALIFICATIONS
- Great communication skills both verbal and written.
- GED/HS Diploma (Required).
- Customer Service Experience is a plus but not required.
- Customer Service Skills - over the phone or face-to-face are a plus but not required.
- Ability to work independently to solve problems and gain/share knowledge.
- Proficient with technical troubleshooting.
- Good note taking and documentation skills.
- High level of patience and understanding with a willingness to help customers.
- Willingness to learn.
*This is not intended to be a comprehensive listing of activities, duties or responsibilities.
Apply at: [https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a{rel="nofollow"}]{aptos",="" sans-serif"=""}