Job Information
Veralto Sr. Technical Lead – OEM Accounts in Ahmedabad, India
Who We Are:
Videojet Technologies is a global leader in product identification providing innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.
Videojet is a part of Veralto’s Product Quality & Innovation companies, which also includes Esko, Linx, Pantone and X-Rite. Together, they help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.
Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.
Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources™.
Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today.
Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Veralto’s Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.
Job Location: Ahmedabad
Job Description-
Provide Sales, Service and Customer technical support via phone, other electronic means or by physical presence.
· Trouble shoot equipment to provide resolution.
· Support Sales by defining and designing winning solutions - application review,
product configuration advice, matching product capabilities and options to internal and external
customer needs.
· Support Field Service - support and resolution of application/technical issues, technical phone
support and troubleshooting assistance, if need to accompany, be at customer site.
· Work with or support OEM’s (and if needed to their end customer) on technical application, integration and connectivity challenges/opportunities as necessary
To conduct technical trainings for OEMs
· Work with other members of the Technical Support team to support group initiatives.
· Demonstrate proficiency by quickly gathering pertinent data, recommending corrective actions and following-up with internal and external customers to ensure issue closure/resolution. Article creation
· Able to manage assigned escalations by utilizing the escalations process.
EDUCATION REQUIRED: Graduation / Diploma in Engineering with Electronics or Instrumentation.
Knowledge, Skills and Abilities: · ANALYTICAL SKILL – the ability to understand customer need, identify the root cause and solve the problems. The ability to organize work with clear accountabilities and operational efficiency. Additionally, the ability to work with control logic, communication protocols. Electro-mechanical skills required, PLC knowledge preferred. Must have good verbal & written communication skills & proficiency in English to communicate with internal & external customers via phone & emails.
Experience: Minimum of 2-year customer service or technical support experience, Proven experience in electronics troubleshooting, diagnosis and repair ·
Travel: >35%
Equal Opportunity:
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Our Culture
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
Our Values
• We serve humanity with purpose and integrity
• We unlock ingenuity for customer success
• We deliver results as a team
• We continually improve for enduring impact
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.