Think Beyond The Label Jobs

JOB TITLE: MANAGER IB SALES & SERVICE

LOCATION: AHMEDABAD

WHO WE ARE:

Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that help consumers ensure product safety and improve their productivity.

OUR CORE VALUES

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.

And we would love to have you on this journey with us! Apply today.

THIS JOB IS A UNIQUE OPPORTUNITY TO

This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! This role provides leadership, performance management, coaching, and mentoring of the Field Service Team. He/she will be responsible to empower a high-performance team that provides outstanding service support to Videojet’s existing customer base. He/she would support sales growth, service growth and customer happiness by developing a team.

Position Purpose:

Drive the Consumable sales and service for the region. Manage the team of service engineers to ensure high levels of service efficiency.

WITHIN YOUR ROLE YOU WILL:

• Forecast and achieve revenue of consumable sales & Service business

• Satisfy customers by meeting their expectations regarding quality and delivery of projects, support and customer service

• Implement Excellence Strategy to drive balanced growth in the region

• When necessary, visit customers to provide support, assist with on-site problem resolution and ongoing technical issues, develop and implement action plans to assess and improve their technical capability.

• Responsible for Supplies Annual Contracts (ARCs) and continuously increase ARC coverage. This activity involves new ARCs and renewal

• Implement a targeted and proactive visit/call schedule to ensure customer service contracts are renewed and increase service sales growth

• Analyze the hits and misses to work on action plans and countermeasures

• Co-ordinate with customer in case of issues related to order execution and payment. Meet & keep in touch with customers to understand current satisfaction level and any new business opportunities. Ensure maximum retention of customers

• Focus towards regaining lost customers by promoting win - win solution

• Build a positive relationship with team members. Understand what they value and where possible support them in achieving their personal development goals. Help team members to fulfil their potential, while also meeting business needs

• Charts the Course Able to set clear strategic direction and annual team objectives for executing and improving design transfer activities. Develops well thought-out business and action plans that account for risk

We expect everyone in the team to respond to our customers’ needs quickly and with minimum overhead. Our team takes ownership, to drive solutions for our customers and represent the company in a professional manner to instill confidence within current and prospective customers of Videojet products

We are looking for a professional who is:

• Motivated and Driven – to focus and direct their energy and efforts towards achieving success

• Sales Orientated – focused and driven by the challenge of developing new customers or finding untapped opportunities to grow their business,

• Disruptive Thinker – tackle problems and approach work with innovation at the forefront of their mind.

• Team Player – relationship savvy people who intentionally make connections with both internal partners and external contacts.

• Customer-Oriented Achiever - build dedication and trust through strong work ethics and customer-focused attitude

Your Background Experience will include:

• Work experience - Minimum of 7 years of experience in an Indian or a multi-national company with experience in sales or service

• Must have good interpersonal skills (verbal and written)

• Ability to work independently to achieve targets

UNSOLICITED ASSISTANCE

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.