Job Information
John Deere Territory Customer Support Manager in Adelaide, Australia
Who We Are
Integrity. Quality. Humanity. Commitment. Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Primary Location: Australia (AU) - This is a field-based position, can be based in South Australia or Western Victoria
Hiring Manager : Brendon Satchwell
The Opportunity
Join us in a pivotal field-based role where you'll enhance the customer support capabilities of our A&T dealers. Collaborate with dealer management to set business plans, provide hands-on assistance, and ensure goals are achieved. In this dynamic position, you'll resolve technical and parts issues, liaise with factory teams, and manage product warranties to ensure customer satisfaction. The successful applicant needs to live in South Australia or Western Victoria and should be ready for frequent domestic travel. You will be provided with a fully maintained tool of trade vehicle as per company policy.
Key Responsibilities
Resolve product and performance issues with dealer customers, communicating solutions to factory and product support teams.
Administer product warranty and Product Improvement Program (PIP) policies, addressing reimbursement challenges.
Manage customer issues through our Customer Contact Centre, ensuring timely resolution or escalation.
Set dealer goals and assist in developing their product support capabilities to improve overall customer satisfaction.
Encourage dealer management to establish learning paths for key customer support roles and track training participation using KPIs.
Support dealers' process improvement initiatives in Parts and Service areas.
*You will be provided with a fully maintained tool of trade vehicle for use in accordance with the Company Car Policy.
About You
If you are a dynamic professional passionate about the Ag & Turf industry, with strong technical skills and the ability to build lasting relationships, this is your opportunity. Tackle challenges head-on and thrive in fast-paced environments. Join us to make a meaningful impact and drive innovation and excellence in customer support.
Required Skills
Experience in Ag & Turf, with knowledge of products, customers, markets, and competitors
Proven ability to resolve complex technical issues
Strong understanding of dealer product support functions
Excellent interpersonal and conflict resolution skills
Advanced communication and negotiation abilities
Initiative and drive to embrace new challenges
Attention to detail
Ability to influence without authority
Desired Skills
Deere product experience
Motivated to reach full potential
Enjoys problem-solving and developing strong relationships
This is a field-based position requiring frequent domestic travel. The role can be based in South Australia or Western Victoria, with a home office setup leveraging the broader business on territory if required.
Why Join Us?
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
• Friendly and inclusive company culture where wellbeing of our employees is at the forefront of everything we do.
• A mature outlook on flexible work arrangements which allows you to truly balance work and life.
• Professional Development (Higher Education, Training & Memberships)
• 14.5% Super if you choose to go with John Deere Mercer Super Plan
• Paid Parental leave – 16 Weeks for new parents
• Annual Leave loading
• Purchase Leave Available
• Paid Community Leave
• A fully maintained tool of trade vehicle
We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other’s differences we will perform at our best!
If you have the experience outlined above, and the passion to succeed, we would love to hear from you!
Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.
Applications for this position will close at close of business 6 April 2025
Note: Appropriate work authorisations are required in this country prior to application.
John Deere believes in the power of diversity in the workforce and is committed to creating an inclusive environment for all employees.
John Deere Australia is proud to be recognised by Diversity Council Australia Ltd as an Inclusive Employer for three consecutive years: 2021- 2024
John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.