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Summary This position is located at the Acoma-Canoncito-Laguna Indian Health Center (ACLIHC), Division of Administrative Services. The position provides technical assistance and guidance to health center programs relative to the maintenance and modification of the current Indiah Health Service's, Resource and Patient Management System (RPMS) and local area network (LAN) systems. Responsibilities Manages and maintains the software applications, hardware configurations, and network communication components of the Resource and Patient Management System (RPMS). Serve as a subject matter expert in managing and developing all components of RPMS. Continually customizes and enhances the RPMS software applications based on requests and input from healthcare professionals that utilize and depend on the application to provide high quality care for patients. Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption. Meets with managers, supervisors, employees and others, to solicit cooperation and resolve problems. Provide users with technical support for computer problems. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. Stay abreast of advances in technology. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Interpret organizational goals, policies, and procedures. Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Review and approve all systems charts and programs prior to their implementation. Prepare and review operational reports or project progress reports. Manage backup, security and user help systems. THIS POSITION IS BEING RE-ADVERTISED TO SOLICIT ADDITIONAL APPLICATIONS. APPLICANTS WHO APPLIED PREVIOUSLY NEED NOT REAPPLY UNLESS SUBMITTING UPDATED AND/OR MISSING INFORMATION. Requirements Conditions of Employment Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. On-call hours or standby duty may be required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Incumbent may be required to operate a Government-owned or leased motor vehicle for official purposes and requires an unrestricted valid state driver's license. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Managing, operating and monitoring use of communication networks and interfaces to the Local Area Network (LAN)/Wide Area Network (WAN) systems including Windows and UNIX based servers; resolving complex system issues from unique hardware and software configuration; providing guidance on computer languages, database management procedures, telecommunications and data protocols; planning and conducting research to determine optimal approaches for the application of information technology; and maintaining application support for the Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) programs within a patient care environment. In addition to the Minimum Qualifications, all applicant must meet the following Selective Placement Factor below: Experience in managing and developing Resource and Patient Management System (RPMS) and Electronic Health Records computer systems standards, programming techniques and equipment operation in order to develop and maintain programs in a patient care environment. NOTE: To be creditable, the specialized experience must have been at the GS-11 grade level or higher, or an equivalent level of responsibility. Examples of the specialized experience and selective placement factor experience must be clearly defined within your resume to receive consideration. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education There are no education requirements. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or relocation incentives may be authorized. At least a 12 month service agreement will be required. This position meets the criteria specified in pillar number one of the five pillars of the PHS Commissioned Corps. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps MUST apply online under the merit promotion announcement indicated above in order to receive consideration. For more information on PHS Commissioned Corps, visit the website at: https://www.usphs.gov/.