Job Information
Concentrix Customer Service Advisor in Accra, Ghana
Job Title:
Customer Service Advisor
Job Description
As an Advisor I, Blended Support (Gaming) Consultant with English, you will be responsible for delivering exceptional customer support for the the gaming account. Your role involves handling customer inquiries via phone calls, live chat, email, and social media, ensuring timely and effective solutions for account setup, verification, sign-in issues, financial transactions, platform navigation, and technical challenges.
Essential Functions/Core Responsibilities
Serve as a knowledgeable consultant for customers in the sports gaming industry.
Respond to customer queries, complaints, and feedback efficiently via multiple communication channels.
Provide clear and professional communication while resolving customer concerns.
Build and sustain customer trust through interactive and open dialogue.
Ensure compliance with company policies, business controls, and data privacy regulations.
Offer recommendations for process improvements and service optimization.
Work collaboratively with colleagues, team leaders, and support roles.
Escalate complex issues to the appropriate department when necessary.
Maintain adherence to assigned work schedules, including rotational shifts.
Candidate Profile
Education: High school diploma or university degree preferred.
Experience: Prior experience in customer service is a plus but not mandatory.
Languages: Fluency in English (written & verbal) atleast C1
Technical Skills: Strong knowledge of MS Office applications, good typing speed, and computer proficiency.
Soft Skills: Excellent communication, teamwork, adaptability, and problem-solving abilities.
Additional Qualities: Interest in sports, ability to explain complex concepts concisely, and a positive, customer-focused attitude.
Availability: Willingness to work rotational shifts, including weekends and evenings.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
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