Job Information
CBRE Service Ambassadors in Kuala Lumpur, Malaysia
Service Ambassadors
Job ID
166487
Posted
08-May-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Building Management, Customer Service, Facilities Management, Property Management
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
Job Details:
Location: Midvalley, Kuala Lumpur
Working Hour: Monday to Friday, 8.30 am to 5.30 pm
About the Role:
As a Service Ambassadors, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
Review customized client materials to ensure they follow brand guidelines.
Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
Follow specific directions as given by the manager and work under minimal supervision.
Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
Impact own team and other teams whose work activities are closely related.
Suggest improvements to existing processes and solutions to improve the efficiency of the team.
Evaluate and communicate unusual and/or complex content in a concise and logical way.
What You’ll Need:
High School Diploma or GED with 3-4 years of job-related experience.
A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Advanced organizational skills with an inquisitive mindset.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)